Privacy Policy

Introduction

Clarimonde is committed to protecting the privacy and confidentiality of personal information entrusted to us by clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Thai data protection standards and professional legal ethics.

This policy applies to all information collected through our website, email communications, telephone conversations, and in-person consultations. By using our services or website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect personal information that you provide directly to us when:

• Submitting contact forms or inquiry requests through our website
• Scheduling consultations or engaging our legal services
• Communicating with us via email, phone, or in person
• Providing documents for review or legal assessment
• Entering into retainer or service agreements

Personal information typically collected includes your name, email address, phone number, business or residential address, and details about your legal matter or inquiry. We may also collect information about your company, professional role, and relevant background depending on the nature of your legal needs.

We collect certain information automatically when you visit our website, including IP address, browser type, pages visited, and time spent on our site. This is collected through cookies and similar technologies as detailed in our Cookie Policy.

How We Use Your Information

We use collected personal information for the following purposes:

• Providing legal services, consultations, and document reviews
• Responding to inquiries and communicating about your legal matters
• Scheduling appointments and managing client relationships
• Sending service-related communications and updates
• Processing payments and maintaining financial records
• Improving our website functionality and user experience
• Complying with legal and regulatory obligations

We process personal data based on consent you provide when engaging our services, contractual necessity for service delivery, legitimate interests in operating our legal practice, and legal obligations under Thai law and professional regulations.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or professional standards.

Client matter files and related documents are retained for a minimum of seven years following case closure, in accordance with Thai legal practice standards. Financial records are maintained for the periods required by Thai accounting and tax regulations.

Website inquiry information and general correspondence not related to active client matters may be deleted after two years of inactivity, unless you request earlier deletion or we have legitimate reasons to retain it longer.

Data Sharing and Disclosure

We do not sell, rent, or trade personal information. We share personal data only in the following circumstances:

• With your consent: When you explicitly authorize us to share information with third parties
• Service providers: With trusted vendors who assist in operating our practice (accounting, document storage, IT support) under strict confidentiality agreements
• Professional advisors: With other legal professionals, experts, or consultants when necessary for your representation
• Legal requirements: When required by law, court order, or regulatory authority, or to protect our legal rights and interests

All third parties with access to client information are contractually bound to maintain confidentiality and use information only for specified purposes.

Data Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted digital document storage and transmission
• Secure physical storage for paper documents with restricted access
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates to protection systems
• Staff training on confidentiality and data protection protocols

While we take reasonable precautions to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security of data transmitted electronically.

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance user experience and gather analytics about site usage. Cookies are small text files stored on your device that help us understand how visitors interact with our site.

We use essential cookies necessary for website functionality, analytics cookies to understand site usage patterns, and preference cookies to remember your settings. You can manage cookie preferences through your browser settings or our Cookie Policy page.

For detailed information about the cookies we use and how to manage them, please review our Cookie Policy.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request copies of personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal and professional retention requirements
• Objection: Object to processing of your information for certain purposes
• Portability: Receive your information in a structured, commonly used format
• Withdraw consent: Withdraw previously given consent at any time

To exercise these rights, please contact us at [email protected]. We will respond to requests within 30 days and may require identity verification to protect your information.

Third-Party Websites

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

Material changes to this policy will be communicated through prominent notice on our website or direct communication to clients. Continued use of our services following policy updates constitutes acceptance of the revised terms.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

Governing Law

This Privacy Policy is governed by the laws of Thailand. Any disputes arising from this policy will be subject to the exclusive jurisdiction of Thai courts. We comply with applicable Thai data protection regulations and professional legal ethics standards.